No, the personal information collected from participants, if any, in the Customer Satisfaction Survey will not be shared with any third party. All participant responses will be kept confidential and used only for statistical purposes.
Responses from the survey may be shared with relevant Insurance & Takaful Operators (ITOs) for the purpose of producing and publishing statistics. However, this data will not contain any personal identification information or contact details, and no individual or business will be identifiable from the results.
Data Protection and Privacy Policy
Participation in the survey is voluntary, and any information provided will only be used with participant's consent. Your feedback will be processed in compliance with the Personal Data Protection Act 2010, ensuring that all personal information is protected and kept confidential.
Contact us
If you have any questions or concerns about the Customer Satisfaction Survey, or if you have trouble completing the survey, you can contact our customer service team for assistance. You can reach them by emailing
customerservice@hla.hongleong.com.my or by calling 03-7650 1288. The customer service team will be happy to assist you with any questions or issues you may have.